Program Outline
Plan, configure, and manage collaboration communications systems with Microsoft Teams
MS-721T00: Plan, configure, and manage collaboration communications systems with Microsoft Teams prepares IT professionals to become Collaboration Communications Systems Engineers. Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices. Learners will engage in hands-on labs and real-world scenarios that emphasize secure collaboration practices like least privilege access, identity protection, conditional access, and threat monitoring using Microsoft Defender and Teams admin tools. By the end of the course, learners will be able to: - Design and implement Teams Phone with PSTN connectivity (Calling Plans, Operator Connect, Direct Routing) - Manage Teams meetings, webinars, and town halls - Configure Microsoft Teams Rooms and Surface Hub devices - Monitor and optimize performance using Teams admin tools, PowerShell, and the Call Quality Dashboard - Apply identity and access management best practices
Delivery
Virtual, On-site, or Hybrid
Duration
5 days
Product
M365
Role
Administrator
Microsoft
Collaboration CommunicationsCollaboration Communications Systems Engineer Associate
Microsoft Teams
Best Fit
Audience Profile
Who This Program Is For
- Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting collaboration communication systems that include Microsoft Teams Phone, Microsoft Teams meetings, Microsoft Teams Premium, Microsoft Teams Rooms, flexible workspaces, and other certified and supported devices. - They have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. They're also proficient in managing collaboration and communications solutions by using Microsoft Teams admin center, Microsoft Teams Rooms Pro Management portal, PowerShell, and Microsoft Call Quality Dashboard. - To succeed in their role, they collaborate with Teams administrators, Microsoft identity and access administrators, Microsoft 365 administrators, and owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.
Overview
Program Summary
MS-721T00: Plan, configure, and manage collaboration communications systems with Microsoft Teams prepares IT professionals to become Collaboration Communications Systems Engineers. Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices. Learners will engage in hands-on labs and real-world scenarios that emphasize secure collaboration practices like least privilege access, identity protection, conditional access, and threat monitoring using Microsoft Defender and Teams admin tools. By the end of the course, learners will be able to: - Design and implement Teams Phone with PSTN connectivity (Calling Plans, Operator Connect, Direct Routing) - Manage Teams meetings, webinars, and town halls - Configure Microsoft Teams Rooms and Surface Hub devices - Monitor and optimize performance using Teams admin tools, PowerShell, and the Call Quality Dashboard - Apply identity and access management best practices
Course Outline
Complete Module Sequence
Review the full module sequence for this program, including the primary topic coverage in each module where available.
1Module 1
MS-721 Plan and design Teams collaboration communications systems
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Module 1
MS-721 Plan and design Teams collaboration communications systems
Learn how to plan, design, and deploy Microsoft Teams collaboration communications systems with Microsoft Teams meetings, Teams Phone, Microsoft Teams Rooms, Surface Hub, and other shared space devices.
- Introduction to Teams meetings and calling
- Plan for Microsoft Teams Phone
- Plan for Microsoft Teams Rooms and shared meeting spaces
- Plan and optimize network performance for Teams media
- Configure and deploy Teams Phone
- Configure and deploy Teams Phone with Direct Routing
- Extend Teams Phone with additional services
2Module 2
MS-721 Manage Teams collaboration communications systems
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Module 2
MS-721 Manage Teams collaboration communications systems
Discover how to manage Teams collaboration communications systems, including Microsoft Teams meetings, Teams Phone, Microsoft Teams Rooms, BYOD rooms, bookable desks, Microsoft Places, and other devices. You'll learn how to manage Teams users, Teams devices, and perform common troubleshooting tasks.
- Manage meetings and events experiences
- Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
- Configure and manage voice users
- Configure auto attendants and call queues
- Configure, deploy, and manage Teams devices
- Guided project - Prepare meeting room experiences
- Monitor and troubleshoot Teams collaboration communications systems
- Configure BYOD spaces and bookable desks
Coverage Areas
Topic Coverage
Coverage Item 1
Core certification domains
Coverage Item 2
Hands-on implementation scenarios
Coverage Item 3
Operational best practices
Coverage Item 4
Exam and delivery readiness
Customization
Adapt This Program for Your Team
We can adapt this program around your team structure, platform priorities, delivery goals, and the scenarios your people need to work through in practice.
- •Align labs to your production environment and platform priorities
- •Add focused exam-readiness reviews and instructor-led practice sessions
- •Extend into project-specific architecture or delivery coaching
